Thursday, February 14, 2013
An open letter to USAA
The following is a letter that I wrote and sent to USAA after being told that they will not convert my owner's policy in California into a landlord's policy. USAA has always had the most competitive rates as far as insurance for my husband and I; in the last couple of years they have become less and less competitive, and unfortunately it's caused them to loose a great deal of business from me. I wanted to make this a public matter, because if it's happening to me, it's most likely happening to other military families as well.
I regret to inform you that because of a recent interaction with your organization I will be pulling every single one of my policies and accounts from your service. My husband recently received orders to PCS from Camp Pendleton to Camp Lejeune. Hoping that USAA would make the transition easier on us, I called to explain my situation. The home we own in California cannot sell, so we are forced to rent the property out and I am in need of converting my owner's insurance into a landlord policy. I also bought a second home here in NC and decided to use a different insurance company for the owner's insurance in NC because the difference was close to $2000 more if I were to go with USAA for the same coverage, so I chose the other company instead. I think anyone would have done the same. To my dismay, I was told that unless I hold my NC homeowner's policy with USAA, that they cannot convert my CA homeowner's policy over into a landlord policy. I cannot believe that a company that advertises it's undying support for the military and it's family members would propose such a condition. I have a credit card, a savings, a checking account, and car insurance through your company, and yet that is not enough. I'm writing to let you know, that even though I have had years of more than satisfactory customer service experiences with USAA that I will be pulling all my policies from you as soon as I can. You will no longer be the holder of my bank accounts, my credit card, or my car insurance over the next couple of months. As soon as I get to North Carolina permanently in April, and I have the time to sit down and find another company, I will be gone and you will never earn my business again. I'm sorry that our long standing relationship has to end, but until you change your business practices I cannot continue to work with a company that is not more understanding about my circumstances.
Mrs. Sarah [insert my last name here]